Vessel Departures and Arrivals

Reservations are highly recommended
Effective July 20th the policy of “Reservation Only” will be discontinued; Reservations are highly recommended due to high traffic. 
 
Please note the following process for non-reserved passengers

  • For passengers without reservations LMI will revert to the pre-covid system as regards waitlist numbers 
  • Passengers holding numbers must be in the ticket office one hour prior to departure 
  • If the waitlist number is called for ticketing and the passenger does not show they will be dropped from the waitlist order 
  • Once the ticket has been issued the passenger will be directed to go directly to the parking lot. 
  • Passengers who fail to do so may be in a situation where they can’t be accommodated 
  • When loading commences, we will load the lane. We will not be re-organizing to get the number order. The reason for this is to maintain on time departure as much as possible.

Commercial Traffic Procedures

Reserved commercial traffic will be accommodated as booked. Non-Reserved commercial will be handled as follows:

Commercial Units will be added to the wait-list in order of check-in at the ticket office. Driver’s/Company Representatives must present the following info to the ticket agent.
  • Trailer number or Plate number if single unit
  • Driver (required if travelling), if no driver show as ND
  • Length (front of complete unit to back)
  • Width at widest point
  • Weight
  • Contents

The load order will be reserved commercial traffic first. Second priority will be waitlisted traffic in order of check in. Unless extra space available the rule of maximum of 2 units per company will apply. Note that a wide load counts as 2 spaces. If it is determined that the load/trailer booked is not in the parking lot at time of loading it will be dropped from the waitlist.
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Onboard Services

Please note that cafeteria service onboard will not be available for the foreseeable future. In the event of significant delays due to ice Labrador Marine will provide limited, alternate supply of food.
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Environment Canada Marine Weather

Re-Opening to Canadian Residents July 1st 

Effective July 1, 2021, the Government of Newfoundland and Labrador will re-open the province for travel with all of Canada, with restrictions as noted on the government COVID website.
 
To ensure safe evacuation of the vessel in the event of an emergency, and to accommodate increased traffic, please note the following changes to LMI operations on the Strait of Belle Isle.

  • Reservations are highly recommended.
  • The maximum number of passengers on each crossing will be increased to 198.
  • The process of pre-arrangement of upper deck will be discontinued.
  • Persons previously allocated upper deck for travel after July 1st will not be parked on upper deck.
  • All passengers will be required to abide by the rules outlined below:
    • All passengers must leave vehicles and make the crossing in the saloon area.
    • Masks will be required for the duration of the crossing.
    • With increased passenger capacity, physical distancing may not be possible for all passengers. However, passengers are expected to keep physical distancing as much as possible from other groups.
    • Groups, i.e., families, tour groups, must remain together in the saloon area.
    • 2 tour buses will be accommodated on any given crossing – Strict maximum of 32 people/bus.
    • Tour group passengers will be allotted space in a specified area of the saloon and must sit together.
  • Crew will carry out enhanced cleaning on high touch points, passengers seating areas, and washrooms.
  • Cafeteria service will not be available due to COVID guidelines.
  • Loading/Offloading process will be adjusted to minimize the impact on port time.
  • Passengers requiring use of elevator will be accommodated.
 
Passengers requiring use of the elevator must declare so at the ticket office. The following process will apply:

  • When the ticket is purchased, the ticket seller must be informed that the elevator is required.
  • The ticket seller will record the request and provide a placard to be placed in the front window of the vehicle.
  • Vehicles tagged for the elevator will be kept in a separate lane in the parking lot until directed aboard by the traffic director or a member of the Qajaq W crew.
  • Once onboard the vessel, the person requiring the elevator will disembark the vehicle and take the elevator to the saloon deck.
  • The driver will receive further direction from the Qajaq W deck crew.
  • All persons in the vehicle must go to the saloon area.
  • The crew will provide direction when unloading in the opposite port.

The following passenger info has been updated effective July 1, 2021. Click here for passenger handout of process followed regarding crossings.
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​If anyone requires further information, please contact the Operations Manager, Dave Leyden, via email at [email protected]
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Qajaq W Tracking


​Where's the Lifeboats?

​We've had some inquires regarding evacuation safety in the event of emergencies. The Qajaq W and The Kamutik W are state of the art ships with the most modern systems currently available for ferries. This is a link to a video that is a demonstration of how the evacuation system works for those who would like to know. 

We operate as always with safety as highest priority

Protecting your privacy is important to Us

​Labrador Marine Inc. uses customer information gathered in the reservation process solely for operational purposes. No credit card information is kept on file. Credit card information is processed by Moneris on a secured network. All information is held in strictest confidence and will not be sold or distributed to 3rd parties under any circumstances.
Labrador Marine Inc. - 2018