Vessel Departures and Arrivals
Travel by Reservation Only for date & time booked
IMPORTANT INFO - UPPER DECK ACCESS
Passengers requesting upper deck and elevator access have been confirmed based on info provided. There has been excessive demand for this and it is affecting our ability to move reserved traffic. To be fair to all travellers, people who request upper deck accommodation for medical/mobility reasons must provide a valid medical note. When you book reservations please book based on your vehicle type. "High Vehicle" refers to the vehicle, not which deck you are placed on.
Effective October 12, 2020, all requests for upper deck will be limited to passengers with medical or mobility issues. In order to be confirmed the passenger must provide a valid medical note, signed by an authorized person (doctor or nurse practitioner), or must have an accessibility permit.
All upper deck requests must be forwarded, by email, to [email protected] . The email must include a copy of the medical note or accessibility permit. It must be received at least 24 hours prior to travel. Also, please ensure you have this documentation available upon check in at the ticket offices.
We will ensure that those confirmed will either have access to park their vehicle on the upper deck and cross in their vehicle or have access to the elevator.
The Chief Medical Officer has provided a new order for the wearing of masks that will be effective Monday, August 24th. Please note the following as regards passengers travelling on the Qajaq W and the Kamutik W.
When you board the vessel and have to travel in the lounge areas all passengers will be required to wear a mask to get from their vehicle to the lounge. It can only be removed when you are seated in the areas designated and are physical distancing from others. Should you leave your seat to go to washroom, cafeteria, etc. the mask must be worn.
The only exemption from wearing a mask is as follows
This rule is in effect to help prevent the spread of COVID19 within our communities. All customers are urged to follow the Chief Medical Officers direction; it’s up to all of us to help protect each other.
Commercial Traffic Procedures
Reserved commercial traffic will be accommodated as booked. Non-Reserved commercial will be handled as follows:
Commercial Units will be added to the wait-list in order of check-in at the ticket office. Driver’s/Company Representatives must present the following info to the ticket agent.
The load order will be reserved commercial traffic first. Second priority will be waitlisted traffic in order of check in. Unless extra space available the rule of maximum of 2 units per company will apply. Note that a wide load counts as 2 spaces. If it is determined that the load/trailer booked is not in the parking lot at time of loading it will be dropped from the waitlist.
Please note that cafeteria service onboard will not be available for the foreseeable future. In the event of significant delays due to ice Labrador Marine will provide limited, alternate supply of food.
Book online or Call 866 535 2567
If you don't show at the ticket office for the date/time booked your reservation is void; it is not valid for another departure.
We cannot accommodate anyone who shows at the terminal expecting to travel as non-reserved.
LMI recently increased capacity by utilizing the lower deck. Evaluation was completed by marine consultants to ensure safety of passengers in vehicles on the lower deck. We have received concerns from several passengers who were not comfortable staying in their vehicles on the lower deck and have decided to amend that process. Effective May 24th we will still utilize the lower deck when necessary to maintain the increased capacity. Passengers from vehicles, generally with 1 or 2 people, that have to go on the lower deck will be moved to the passenger lounge for the crossing. Physical distancing rules must be followed and masks worn if at all possible. The process for passengers in vehicles on the Upper deck is unchanged; You must remain in vehicles.
The following passenger info has been updated effective August 24, 2020. Click here for passenger handout of process followed regarding crossings.
On-line reservations are now available. Please note the following that will show before you can access the system; this will be strictly enforced.
"Before you proceed, please ensure you carefully read the following Failure to follow these guidelines will cause refusal of access and void reservation.
Please ensure you DO NOT Double Book. We will be monitoring and if we identify any double reservations, we will VOID the extra reservation(s) without notice.
For Out of Province customers you can only travel if you are an essential worker or if you have and exemption from the NL Chief Medical Officer. Atlantic Province travellers do not require an exemption but must self-isolate once in the province. Required documentation MUST be presented upon check in at the terminal; failure to do so will result in refusal of passage. Other travel such as leisure/tourist is NOT PERMITTED."
Environment Canada Marine Weather
Qajaq W Tracking
FROM THE BRIDGE - Winter 2020
Where's the Lifeboats?
We've had some inquires regarding evacuation safety in the event of emergencies. The Qajaq W and The Kamutik W are state of the art ships with the most modern systems currently available for ferries. This is a link to a video that is a demonstration of how the evacuation system works for those who would like to know.
We operate as always with safety as highest priority
Protecting your privacy is important to Us
Labrador Marine Inc. uses customer information gathered in the reservation process solely for operational purposes. No credit card information is kept on file. Credit card information is processed by Moneris on a secured network. All information is held in strictest confidence and will not be sold or distributed to 3rd parties under any circumstances.