Vessel Departures and Arrivals
Travel by Reservation Only for date & time booked
We are currently experiencing an outage with our phone system. Res Agents can't get calls. Our service provider is working on the problem however we do not have a estimated time it will be resolved. Customers can still book reservations online. We apologize for the inconvenience and will hopefully have service restored soon.
In the interim, for today (July 10th) only, we will take reservations by email until 9:00 PM NL time. Do not email after that time as the email address won’t be monitored. Send requests the following link email@example.com
Include your name and phone number and details of your request in the email.
STRICT CHECK IN PROCEDURES
Passengers are advised that the check in time is one hour prior to departure. Failure to check in on time will result in loss of reservation. You will be placed on wait list and will only be accommodated after all other traffic, including commercial, if space allows.
Or Call 866 535 2567
Updated May 24, 2020
If you don't show at the ticket office for the date/time booked your reservation is void; it is not valid for another departure.
We cannot accommodate anyone who shows at the terminal expecting to travel as non-reserved.
LMI recently increased capacity by utilizing the lower deck. Evaluation was completed by marine consultants to ensure safety of passengers in vehicles on the lower deck. We have received concerns from several passengers who were not comfortable staying in their vehicles on the lower deck and have decided to amend that process. Effective May 24th we will still utilize the lower deck when necessary to maintain the increased capacity. Passengers from vehicles, generally with 1 or 2 people, that have to go on the lower deck will be moved to the passenger lounge for the crossing. Physical distancing rules must be followed and masks worn if at all possible. The process for passengers in vehicles on the Upper deck is unchanged; You must remain in vehicles.
The following passenger info has been updated effective May 24, 2020. Click here for passenger handout of process followed regarding crossings.
On-line reservations are now available. Please note the following that will show before you can access the system; this will be strictly enforced.
"Before you proceed, please ensure you carefully read the following Failure to follow these guidelines will cause refusal of access and void reservation.
For NL and Atlantic Canada Residents; ensure you DO NOT Double Book. We will be monitoring and if we identify any double reservations, we will VOID the extra reservation(s) without notice.
For Out of Province customers, excluding the Atlantic Provinces, You can only travel if you are an essential worker or if you have and exemption from the NL Chief Medical Officer. This documentation MUST be presented upon check in at the terminal; failure to do so will result in refusal of passage. Other travel such as leisure/tourist is NOT PERMITTED."
Commercial Traffic Procedures
The full summer schedule is now in effect. Reserved commercial traffic will be accommodated as booked.
Non-Reserved commercial will be handled using the normal process. Commercial Units will be added to the wait-list in order of check-in at the ticket office. Driver’s/Company Representatives must present the following info to the ticket agent.
The load order will be reserved commercial traffic first. Second priority will be waitlisted traffic in order of check in. Unless extra space available the rule of maximum of 2 units per company will apply. Note that a wide load counts as 2 spaces. If it is determined that the load/trailer booked is not in the parking lot at time of loading it will be dropped from the list.
Please note that cafeteria service onboard will not be available for the foreseeable future. In the event of significant delays due to ice Labrador Marine will provide limited, alternate supply of food.
Schedule Information Updated 01-July
Please be advised that the full summer schedule is now in effect. Click here for schedule as posted on the Government website. Physical distancing rules and reduced passenger capacity will still remain in effect. Reservations are still required for all crossings unless otherwise noted on updates.
Environment Canada Marine Weather
Qajaq W Tracking
FROM THE BRIDGE - Winter 2020
Where's the Lifeboats?
We've had some inquires regarding evacuation safety in the event of emergencies. The Qajaq W and The Kamutik W are state of the art ships with the most modern systems currently available for ferries. This is a link to a video that is a demonstration of how the evacuation system works for those who would like to know.
We operate as always with safety as highest priority
Protecting your privacy is important to Us
Labrador Marine Inc. uses customer information gathered in the reservation process solely for operational purposes. No credit card information is kept on file. Credit card information is processed by Moneris on a secured network. All information is held in strictest confidence and will not be sold or distributed to 3rd parties under any circumstances.