Passenger Policy & Procedures
Policy Regarding Passenger Conduct
Labrador Marine Inc. is committed to a safe and respectful transportation service. LMI reserves the right to refuse passage to anyone who appears to be under the influence of alcohol or drugs, or whose conduct is safe, unlawful, or considered to be objectionable.
Any person who attempts to obtain passage fraudulently, refuses to pay the prescribed fare, or fails to produce proof of payment of fare upon request, may be refused passage.
Labrador Marine Inc. cannot provide direct supervision for children travelling alone. Children under 14 MUST be accompanied by a parent or guardian. A Guardian MUST be over the age of 18 years of age.
Labrador Marine Inc. has adopted a Passenger Protection Policy for our services. It is located on the website landing page.
Please be advised that non travelling persons are not permitted onboard to visit passengers who are travelling.
Damage Claims
All claims for damages and missing items are subject to our customer shipping policies, as well as the legal information contained on the Bill of Lading, which is subject to The Carriage of Goods by Water Act and Rules contained in Paragraph 5 of Article IV of the rules.
The appropriate procedures must be followed in order to avoid any delays with processing your claim. Please download a blank copy of the damage claim form by clicking on the link below and return the completed form with all required supporting documentation. The claim can be sent by mail to the address stated on the form, or by fax to the number stated on the form.
Damage / Loss Claim Form - Eng - PDF
Please note that failure to adhere to the proper claim procedures and requirements, customer shipping policies, or the rules contained on the Bill of Lading, could result in delays in processing and/or denial of your claim.
Boarding Times and Baggage
Passenger tickets can be purchased and picked up at the ticket office during regular ticket office hours. Passenger check in time is 2 hours prior to departure from Goose Bay, Late check in may result in not being able to be accommodated. Please be aware that there could be a line-up at the ticket booth, so tickets should be picked up as early as possible to avoid delays.
Passengers are reminded that they are allowed to travel with two (2) pieces of luggage and one (1) personal item. Labrador Marine Inc. does not accept responsibility for damaged or lost items. We suggest that you keep all valuables in your possession. Passengers are permitted to bring one (1) piece of luggage onboard as a carry-on, please ensure all your medication is in your carry on, and one (1) personal item. The other piece of luggage is required to be placed in the luggage bin inside the security gate. Both pieces of luggage will be tagged and any luggage without a tag will not be permitted past the security gate. Passengers have the option of shipping any extra luggage or items as freight, during regular freight office hours.
Passengers are also reminded that boarding will commence for the Kamutik W 2 hours prior to the scheduled departure time from Goose Bay. Access to the dock or vessel will not be permitted prior to this time. All walk on passengers will wait in the ticket office/area and transported to the ship by shuttle bus. Passengers will need to have their tickets ready prior to being allowed through the security gate. No person will be granted access beyond the security gate without a passenger ticket. Assistance will be provided to those requiring help with their luggage or with boarding the vessel.
Smoking
There will be NO SMOKING on board the ship. We offer a smoke-free environment.
Travelling with Pets
Passengers travelling with pets are requested to advise the Reservation Office ahead of time by calling 709.896.2262. Click here to download the policy regarding travelling with pets. Travelers must agree to and sign the Terms and Conditions for Pet Travel prior to allowing their pet on board the vessel.
Payment Information
A non-refundable deposit is required when booking your reservation ($25.00 one way, $50.00 for a round trip). Visa, MasterCard and American Express are accepted. Labrador Marine Inc. does not accept personal cheques.
All travel is by reservation only due to COVID19. Passengers with reservations must provide proof of reservation and should be prepared to provide a photo ID upon request Onboard purchases and accommodations will be subject to a HST tax of 15%.
It is recommended that passengers carry cash as backup in the event there is an internet outage onboard. Due to COVID19 precautions payment for passenger fares, etc and cafeteria sales must be made using credit card or debit.
HST is not applicable to passenger fares, vehicle rates and freight. All prices are quoted in Canadian funds.
CARRIAGE OF GOODS
Labrador Marine Inc. agrees to carry passengers and goods to their destination, subject to specific terms and conditions which appear on each contract of carriage. The conditions of carriage include provisions which limit the liability of Labrador Marine, and thus the rights of passengers and shippers, to assert claims against the Company, including claims for delay, personal injury, loss or damage to baggage, shipped goods and/or vehicles.
Please read the conditions of carriage as reproduced on this site or as made available from Labrador Marine Inc. upon request.
Contract of Carriage
This Contract of Carriage (the "Contract") shall be governed by and subject to the laws of Canada.
The purchaser of this Contract of Carriage accepts for himself or herself and on behalf of any other person or child traveling under this ticket, including the owner of any vehicle carried hereunder, as well as the heirs and representatives of any person aforementioned, the terms and conditions herein and the terms and conditions contained in the Carrier's tariff (available for inspection on request), or the specific monetary terms negotiated by the purchaser and Labrador Marine Inc.
1. In this Contract, "Passenger" includes all persons traveling under this Contract and their heirs and representatives; "Carrier" includes the owner, operator, or charterer of the ship and their respective employees, successors and assigns.
2. The Passenger assumes all risk of personal injury, or death or loss or damage to vehicle, or property caused by or attributable to perils of the sea, dangers of navigation, want of care of the management of the Vessel, Act of God or public enemies, fire, inherent or latent defects and any other cause which arose without the actual fault or negligence of the Carrier.
3. Carrier shall have the full benefit of any applicable laws providing for limitation and exoneration from liability, and nothing in this Contract is intended to operate to limit or deprive Carrier of any such statutory limitation of or exoneration from liability. Without limiting the foregoing, Carrier claims benefit of all restrictions, exemptions and limitations of the Athens Convention as so defined and incorporated within the laws of Canada. The liability of the Carrier shall be subject to a deductible of 300 Special Drawing Rights in the case of damage to a vehicle and 135 Special Drawing Rights per passenger in the case of loss or damage to other property for which the Carrier is found to be at fault. Liability of Carrier may be increased if owner or operator of vehicle declares additional value and pays a charge thereon in accordance with Carrier's tariff. If vehicle carried under this Contract of carriage is a tractor-trailer or other multiple unit vehicle, such vehicle, including contents, shall constitute a single vehicle for the purpose of limitation of liability of the Carrier.
4. Doctors, nurses, and medical treatment (other than basic first aid) are not available on board. Any passenger travelling with a medical condition, whether or not such condition is brought to the attention of the Carrier, does so at their own risk and peril. The Carrier makes no warranties express or otherwise as to the availability of required dietary foods or medication, or of the availability of medical personnel.
5. Carriage of vehicle pursuant to this Contract shall not be construed as delivery of vehicle to Carrier. Owner or operator shall be deemed to be in control of vehicle at all times and shall be fully responsible for operating and parking vehicle on the Carrier's premises and on the vessel. The Carrier shall not be liable for loss or damage to vehicle while it is being operated by owner or operator on the Carrier's premises or on the vessel. The Carrier shall not be responsible for loss or damage to any articles in vehicle howsoever caused. Labrador Marine Inc. will not be held responsible for any damage to vehicles or personal injuries incurred as a result of low vehicle undercarriage. Low undercarriage is defined as any modifications to a vehicle that reduce the ground clearance of the vehicle below the original manufacturers specifications for that vehicle. This would apply to aftermarket add-ons such as moose racks on commercial units, drive lights mounted below the bumper, downward mount extensions for plow mounts on all vehicles, etc. This also applies to recreational vehicles (RVs), vehicles towing trailers, etc. i.e. the hook up between the vehicle and the trailer causing it to sag, or a jack not fully retracted, that hook or contact the ship structure causing damage is owner's responsibility.
6. Carrier agrees to carry vehicle to port of destination as soon as it is reasonably able to do so, however, Carrier reserves the right in its sole discretion to substitute one ship for another, to deviate from or to cancel a scheduled sailing without notice and to refuse to load vehicle on ship if in the opinion of the Ship's Master such loading would constitute a danger to life or to property. Carrier assumes no liability whatsoever with respect to delay which results from any of the foregoing events.
7. Carrier shall not be liable for damage to vehicle or property unless owner or operator reports damage to Carrier before vehicle or property is removed from Carrier's premises and Carrier is given a reasonable opportunity to inspect damage. Carrier shall be discharged from all liability for personal injuries or for loss, damage or delay arising out of this Contract unless an action for damages is commenced within two years from the date of disembarkation or from the date when disembarkation should have taken place, whichever is later.
8. The Carrier does not undertake to make connections with other ships or transportation services and passengers shall be at their own expense for board, lodging or otherwise while waiting connections.
9. It is agreed by and between the Passenger and Carrier that all disputes shall be litigated in and before a court of the Federal Court of Canada located in either the Province of Newfoundland and Labrador or Nova Scotia to the exclusion of the courts of any other country, province or territory. The Passenger hereby waives any venue or other objection to any such action being brought in any other court except as aforesaid.
10. The Carrier shall not be liable for loss or damage to vehicle or property remaining in the possession, custody or control of the Passenger.
LOW UNDERCARRIAGE
Please be advised that Labrador Marine Inc. will not be held responsible for any damage to vehicles or personal injuries incurred as a result of low vehicle undercarriage. Low undercarriage is defined as any modifications to a vehicle that reduce the ground clearance of the vehicle below the original manufacturers specifications for that vehicle. This would apply to aftermarket add-ons such as moose racks on commercial units, drive lights mounted below the bumper, downward mount extensions for plow mounts on all vehicles, etc. This also applies to recreational vehicles (RVs), vehicles towing trailers, etc. i.e. the hook up between the vehicle and the trailer causing it to sag, or a jack not fully retracted, that hooks causing damage is at owner's responsibility.
Labrador Marine Inc. is committed to a safe and respectful transportation service. LMI reserves the right to refuse passage to anyone who appears to be under the influence of alcohol or drugs, or whose conduct is safe, unlawful, or considered to be objectionable.
Any person who attempts to obtain passage fraudulently, refuses to pay the prescribed fare, or fails to produce proof of payment of fare upon request, may be refused passage.
Labrador Marine Inc. cannot provide direct supervision for children travelling alone. Children under 14 MUST be accompanied by a parent or guardian. A Guardian MUST be over the age of 18 years of age.
Labrador Marine Inc. has adopted a Passenger Protection Policy for our services. It is located on the website landing page.
Please be advised that non travelling persons are not permitted onboard to visit passengers who are travelling.
Damage Claims
All claims for damages and missing items are subject to our customer shipping policies, as well as the legal information contained on the Bill of Lading, which is subject to The Carriage of Goods by Water Act and Rules contained in Paragraph 5 of Article IV of the rules.
The appropriate procedures must be followed in order to avoid any delays with processing your claim. Please download a blank copy of the damage claim form by clicking on the link below and return the completed form with all required supporting documentation. The claim can be sent by mail to the address stated on the form, or by fax to the number stated on the form.
Damage / Loss Claim Form - Eng - PDF
Please note that failure to adhere to the proper claim procedures and requirements, customer shipping policies, or the rules contained on the Bill of Lading, could result in delays in processing and/or denial of your claim.
Boarding Times and Baggage
Passenger tickets can be purchased and picked up at the ticket office during regular ticket office hours. Passenger check in time is 2 hours prior to departure from Goose Bay, Late check in may result in not being able to be accommodated. Please be aware that there could be a line-up at the ticket booth, so tickets should be picked up as early as possible to avoid delays.
Passengers are reminded that they are allowed to travel with two (2) pieces of luggage and one (1) personal item. Labrador Marine Inc. does not accept responsibility for damaged or lost items. We suggest that you keep all valuables in your possession. Passengers are permitted to bring one (1) piece of luggage onboard as a carry-on, please ensure all your medication is in your carry on, and one (1) personal item. The other piece of luggage is required to be placed in the luggage bin inside the security gate. Both pieces of luggage will be tagged and any luggage without a tag will not be permitted past the security gate. Passengers have the option of shipping any extra luggage or items as freight, during regular freight office hours.
Passengers are also reminded that boarding will commence for the Kamutik W 2 hours prior to the scheduled departure time from Goose Bay. Access to the dock or vessel will not be permitted prior to this time. All walk on passengers will wait in the ticket office/area and transported to the ship by shuttle bus. Passengers will need to have their tickets ready prior to being allowed through the security gate. No person will be granted access beyond the security gate without a passenger ticket. Assistance will be provided to those requiring help with their luggage or with boarding the vessel.
Smoking
There will be NO SMOKING on board the ship. We offer a smoke-free environment.
Travelling with Pets
Passengers travelling with pets are requested to advise the Reservation Office ahead of time by calling 709.896.2262. Click here to download the policy regarding travelling with pets. Travelers must agree to and sign the Terms and Conditions for Pet Travel prior to allowing their pet on board the vessel.
Payment Information
A non-refundable deposit is required when booking your reservation ($25.00 one way, $50.00 for a round trip). Visa, MasterCard and American Express are accepted. Labrador Marine Inc. does not accept personal cheques.
All travel is by reservation only due to COVID19. Passengers with reservations must provide proof of reservation and should be prepared to provide a photo ID upon request Onboard purchases and accommodations will be subject to a HST tax of 15%.
It is recommended that passengers carry cash as backup in the event there is an internet outage onboard. Due to COVID19 precautions payment for passenger fares, etc and cafeteria sales must be made using credit card or debit.
HST is not applicable to passenger fares, vehicle rates and freight. All prices are quoted in Canadian funds.
CARRIAGE OF GOODS
Labrador Marine Inc. agrees to carry passengers and goods to their destination, subject to specific terms and conditions which appear on each contract of carriage. The conditions of carriage include provisions which limit the liability of Labrador Marine, and thus the rights of passengers and shippers, to assert claims against the Company, including claims for delay, personal injury, loss or damage to baggage, shipped goods and/or vehicles.
Please read the conditions of carriage as reproduced on this site or as made available from Labrador Marine Inc. upon request.
Contract of Carriage
This Contract of Carriage (the "Contract") shall be governed by and subject to the laws of Canada.
The purchaser of this Contract of Carriage accepts for himself or herself and on behalf of any other person or child traveling under this ticket, including the owner of any vehicle carried hereunder, as well as the heirs and representatives of any person aforementioned, the terms and conditions herein and the terms and conditions contained in the Carrier's tariff (available for inspection on request), or the specific monetary terms negotiated by the purchaser and Labrador Marine Inc.
1. In this Contract, "Passenger" includes all persons traveling under this Contract and their heirs and representatives; "Carrier" includes the owner, operator, or charterer of the ship and their respective employees, successors and assigns.
2. The Passenger assumes all risk of personal injury, or death or loss or damage to vehicle, or property caused by or attributable to perils of the sea, dangers of navigation, want of care of the management of the Vessel, Act of God or public enemies, fire, inherent or latent defects and any other cause which arose without the actual fault or negligence of the Carrier.
3. Carrier shall have the full benefit of any applicable laws providing for limitation and exoneration from liability, and nothing in this Contract is intended to operate to limit or deprive Carrier of any such statutory limitation of or exoneration from liability. Without limiting the foregoing, Carrier claims benefit of all restrictions, exemptions and limitations of the Athens Convention as so defined and incorporated within the laws of Canada. The liability of the Carrier shall be subject to a deductible of 300 Special Drawing Rights in the case of damage to a vehicle and 135 Special Drawing Rights per passenger in the case of loss or damage to other property for which the Carrier is found to be at fault. Liability of Carrier may be increased if owner or operator of vehicle declares additional value and pays a charge thereon in accordance with Carrier's tariff. If vehicle carried under this Contract of carriage is a tractor-trailer or other multiple unit vehicle, such vehicle, including contents, shall constitute a single vehicle for the purpose of limitation of liability of the Carrier.
4. Doctors, nurses, and medical treatment (other than basic first aid) are not available on board. Any passenger travelling with a medical condition, whether or not such condition is brought to the attention of the Carrier, does so at their own risk and peril. The Carrier makes no warranties express or otherwise as to the availability of required dietary foods or medication, or of the availability of medical personnel.
5. Carriage of vehicle pursuant to this Contract shall not be construed as delivery of vehicle to Carrier. Owner or operator shall be deemed to be in control of vehicle at all times and shall be fully responsible for operating and parking vehicle on the Carrier's premises and on the vessel. The Carrier shall not be liable for loss or damage to vehicle while it is being operated by owner or operator on the Carrier's premises or on the vessel. The Carrier shall not be responsible for loss or damage to any articles in vehicle howsoever caused. Labrador Marine Inc. will not be held responsible for any damage to vehicles or personal injuries incurred as a result of low vehicle undercarriage. Low undercarriage is defined as any modifications to a vehicle that reduce the ground clearance of the vehicle below the original manufacturers specifications for that vehicle. This would apply to aftermarket add-ons such as moose racks on commercial units, drive lights mounted below the bumper, downward mount extensions for plow mounts on all vehicles, etc. This also applies to recreational vehicles (RVs), vehicles towing trailers, etc. i.e. the hook up between the vehicle and the trailer causing it to sag, or a jack not fully retracted, that hook or contact the ship structure causing damage is owner's responsibility.
6. Carrier agrees to carry vehicle to port of destination as soon as it is reasonably able to do so, however, Carrier reserves the right in its sole discretion to substitute one ship for another, to deviate from or to cancel a scheduled sailing without notice and to refuse to load vehicle on ship if in the opinion of the Ship's Master such loading would constitute a danger to life or to property. Carrier assumes no liability whatsoever with respect to delay which results from any of the foregoing events.
7. Carrier shall not be liable for damage to vehicle or property unless owner or operator reports damage to Carrier before vehicle or property is removed from Carrier's premises and Carrier is given a reasonable opportunity to inspect damage. Carrier shall be discharged from all liability for personal injuries or for loss, damage or delay arising out of this Contract unless an action for damages is commenced within two years from the date of disembarkation or from the date when disembarkation should have taken place, whichever is later.
8. The Carrier does not undertake to make connections with other ships or transportation services and passengers shall be at their own expense for board, lodging or otherwise while waiting connections.
9. It is agreed by and between the Passenger and Carrier that all disputes shall be litigated in and before a court of the Federal Court of Canada located in either the Province of Newfoundland and Labrador or Nova Scotia to the exclusion of the courts of any other country, province or territory. The Passenger hereby waives any venue or other objection to any such action being brought in any other court except as aforesaid.
10. The Carrier shall not be liable for loss or damage to vehicle or property remaining in the possession, custody or control of the Passenger.
LOW UNDERCARRIAGE
Please be advised that Labrador Marine Inc. will not be held responsible for any damage to vehicles or personal injuries incurred as a result of low vehicle undercarriage. Low undercarriage is defined as any modifications to a vehicle that reduce the ground clearance of the vehicle below the original manufacturers specifications for that vehicle. This would apply to aftermarket add-ons such as moose racks on commercial units, drive lights mounted below the bumper, downward mount extensions for plow mounts on all vehicles, etc. This also applies to recreational vehicles (RVs), vehicles towing trailers, etc. i.e. the hook up between the vehicle and the trailer causing it to sag, or a jack not fully retracted, that hooks causing damage is at owner's responsibility.