Accessibility Information
Labrador Marine Inc is a federally regulated marine transportation service provider and we are subject to the Accessible Transportation for Persons with Disabilities Regulations. At Labrador Marine we will endeavor to ensure all persons with disabilities are accommodated and their needs are met.
Accessibility policy
Wheelchair and boarding information
Wheelchairs are available at each terminal and onboard the vessel. When checking in, and you have special requirements such as elevator access and wheelchair, simply advise the ticket seller and they will follow process to ensure you are looked after as needed. The ticket seller will advise the vessel as well as traffic director to ensure you are boarded in the appropriate manner.
safety announcements/cards
Safety announcements onboard are made prior to departures and arrival. Passenger safety cards are available to any passengers needing them. To obtain the passenger safety card please advise the ticket seller upon check in and they will be provided. Click here for info contained in the Passenger Safety Feature Card.
mobility aids
LMI Vessels can accommodate all mobility aids, including medical oxygen, that may be required during the voyage. Please advise crew upon boarding if necessary and they will assist as needed.
food services
Cafeteria Services are available with no mobility restrictions. The passenger saloon area and cafeteria are on one level. Should you need any assistance please contact one of the vessel's stewards in the area.
Info & Entertainment
The Accessible Information Devices for persons with disabilities is available upon request, check with the Chief Steward on the Qajaq or Customer Service Representation on the Kamutik.
complaint procedure
All complaints must be sent by email to the Operations Manager, [email protected]
Information provided must include the following
An investigation will be carried out and findings will be provided to the complainant via email.
Information provided must include the following
- Date and Time of departure
- Route (From St. Barbe or Blanc Sablon)
- Copy of the ticket or ticket number
- Reason for the complaint
- Detailed description of the issue, include names of people involved or witnesses if known
An investigation will be carried out and findings will be provided to the complainant via email.
Service Dog / Pet Relief areas
For your convenience there are relief areas for service dogs as well as other pets at each terminal.
Please ensure your service dog or pet is leashed at all times. You are expected to pickup after your dog. Bags are available in the dispensers provided at each location and disposed of in the waste bins provided. The relief areas are located as noted on the following maps.
Please ensure your service dog or pet is leashed at all times. You are expected to pickup after your dog. Bags are available in the dispensers provided at each location and disposed of in the waste bins provided. The relief areas are located as noted on the following maps.
- St. Barbe Terminal - Available for Service Dogs and Pets
- Blanc Sablon Terminal - Available for Service Dogs and Pets
- Onboard Vessel - Available for Service Dogs only (documentation required). Pet policy is located in reservation info.
- Goose Bay Terminal - Available for Service Dogs and Pets
