Accessibility Information
Labrador Marine Inc is a federally regulated marine transportation service provider and we are subject to the Accessible Transportation for Persons with Disabilities Regulations. The following sections apply; 1-10, 15-25, 28, 30-34, 35 (applicable sections), 37-39, 42, 46, 48-52, 54-59, 60-61, 134-137, 141, 142-146, 153, 157, 163, 164, 178, 179
At Labrador Marine we will endeavor to ensure all persons with disabilities are accommodated and their needs are met.
Accessibility policy
boarding information
When making a reservation all services required can be requested. If additional assistance (wheelchair, elevator, etc.) is required on the day of boarding please advise the ticket agent or a crew member onboard and they will be pleased to assist. If you need your vehicle to be parked close to an elevator, traffic directors will direct vehicles to the appropriate lane. Priority boarding will be accommodated however due to the specific placement on the vehicle deck, you may not necessarily board the vessel at the beginning of the loading process.
Throughout the crossing, assistance of any type will be available and crewmembers will periodically inquire about passenger’s needs and attend when necessary.
Throughout the crossing, assistance of any type will be available and crewmembers will periodically inquire about passenger’s needs and attend when necessary.
Announcements
After embarking the vessel passengers may request to have any public announcements made during the voyage to be communicated to them in an alternate format.
SAFETY ANNOUNCEMENTS/CARDS
Safety announcements onboard are made over the Public Address system prior to departures and arrival. Should an alternative format be required, Passenger safety cards are available in print form in large font. To obtain the passenger safety card please advise the ticket seller upon check in and they will be provided. Click here for info contained in the Passenger Safety Feature Card.
Crew members can also (upon request) provide an individual safety briefing to any persons with disabilities to make sure important safety information is communicated and to answer any questions or concerns.
SAFETY ANNOUNCEMENTS/CARDS
Safety announcements onboard are made over the Public Address system prior to departures and arrival. Should an alternative format be required, Passenger safety cards are available in print form in large font. To obtain the passenger safety card please advise the ticket seller upon check in and they will be provided. Click here for info contained in the Passenger Safety Feature Card.
Crew members can also (upon request) provide an individual safety briefing to any persons with disabilities to make sure important safety information is communicated and to answer any questions or concerns.
mobility aids
Wheelchairs are available at each terminal and onboard the vessel. Upon boarding, if you do not wish to keep your mobility aid with you, advise a crew member and storage can be accommodated during the crossing free of charge.
Passengers may also bring any small assistive device that they require during travel including a cane, crutches, a communication device, an orthotic positioning device or a portable oxygen concentrator.
Please advise a crewmember if you need assistance.
Passengers may also bring any small assistive device that they require during travel including a cane, crutches, a communication device, an orthotic positioning device or a portable oxygen concentrator.
Please advise a crewmember if you need assistance.
food services
Cafeteria Services are available with no mobility restrictions. The passenger saloon area and cafeteria are on one level. Please contact one of the vessel's stewards in the area should you need any assistance, including any of the following services. In the case of a person who is blind or has any other visual impairment, describing to the person the menu onboard and the food and beverages offered for consumption. In the case whereby a meal is ordered, assistance in identifying the food items, preparation of the meal by opening packages and their location, and cutting large food portions can be made available upon request.
Please advise a crewmember if you need assistance.
Please advise a crewmember if you need assistance.
Info & Entertainment
The Accessible Information Devices for persons with disabilities is available upon request, check with the Chief Steward on the Qajaq or Customer Service Representation on the Kamutik who can also provide assistance in using the device and accessing entertainment content.
complaint procedure
All complaints must be sent by email to the Operations Manager, [email protected]
Information provided must include the following
An investigation will be carried out and findings will be provided to the complainant via email.
Information provided must include the following
- Date and Time of departure
- Route (From St. Barbe or Blanc Sablon)
- Copy of the ticket or ticket number
- Reason for the complaint
- Detailed description of the issue, include names of people involved or witnesses if known
An investigation will be carried out and findings will be provided to the complainant via email.
Support Person
Labrador Marine, upon request of a person with a disability, will accept a support person for transport.
Service Dog / Pet Relief areas
For your convenience there are relief areas for service dogs as well as other pets at each terminal.
Please ensure your service dog or pet is leashed at all times. You are expected to pickup after your dog. Bags are available in the dispensers provided at each location and disposed of in the waste bins provided. The relief areas are located as noted on the following maps.
Please ensure your service dog or pet is leashed at all times. You are expected to pickup after your dog. Bags are available in the dispensers provided at each location and disposed of in the waste bins provided. The relief areas are located as noted on the following maps.
- St. Barbe Terminal - Available for Service Dogs and Pets
- Blanc Sablon Terminal - Available for Service Dogs and Pets
- Onboard Vessel - Available for Service Dogs only (documentation required). Pet policy is located in reservation info.
- Goose Bay Terminal - Available for Service Dogs and Pets
Additional services available
LMI crew are pleased to provide assistance to persons with disabilities upon request, including:
- Assistance with moving between areas on and off the vessel including the vehicle and passenger decks.
- Mobility aid transfer services including assisting with transferring between a mobility aid and the passenger seat before departure and on arrival at the destination.
- In the case of a person who is blind or has any other visual impairment, describing to the person, the layout of the ferry, including the location of washrooms and exits, and the location and operation of any operating controls at the person’s passenger seat.
- Assisting the person in moving between their passenger seat and a washroom, including assisting them in transferring between their passenger seat and an on-board wheelchair.
- To clean your passenger seat to remove any potential allergens.